Last updated 2026-10-22
Refunds & cancellations
This page explains when a payment is refundable, how refunds are processed, and what to expect during the current MVP.
Before payment
If you have not paid, you have not been charged and no refund is needed.
Paid, before the label is purchased
If you paid but we have not yet purchased the shipping label, you are entitled to a full refund.
After the label is purchased
If the shipping label has already been purchased, a full refund is issued only after the carrier confirms the unused label has been voided.
Exceptions: service errors and duplicate charges are corrected in full regardless of the label status.
Fulfilled orders
Once your order is fulfilled, it is normally non-refundable. This does not affect any mandatory rights you may have under applicable law.
How refunds are processed
Approved refunds are submitted to your original payment method within 2 business days.
Refund requests are handled by our support team during the current MVP. Automatic self-service refunds are being added and are not available yet.