Privacy & data retention

To move your package we collect the names, street addresses, phone numbers, and email address of the sender and recipient, plus a description of the package contents.

Card details are handled by our payment provider (Stripe). We do not receive or store your full card number.

We use your data to prepare and deliver your shipping label, send order updates and the label email, answer support requests, and meet accounting and legal obligations.

We share only what is needed to complete your shipment: the payment provider processes your payment, and the carrier or shipping provider receives the information required to move and deliver the package.

We do not sell personal data, and we do not use it for marketing.

We commit to deleting live personal data and shipping-label files within 90 days after your order is finalized.

We commit to deleting orders that are never paid within 30 days after they are created.

Encrypted backups are retained for 35 days.

A minimal, non-personal financial ledger is kept for 7 years to meet accounting obligations.

A label download link stays active for 7 days after it is issued.

Until automated deletion is available, our support team performs eligible deletions.

You may ask us to access, correct, or delete your personal data. During the current MVP these requests are handled by our support team — a self-service flow is being added and is not available yet.

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